Refund policy
1. Return and refund policy
We want you to love what you ordered from [YOUR STORE NAME]. If something isn't right, we're here to help.
Return window You have [30 days] from the date your order is delivered to request a return.
Eligibility To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by a receipt or proof of purchase
How to start a return Email us at [your-email@example.com] with your order number and the item(s) you'd like to return. We'll send you instructions and a return shipping address. Please don't send items back before contacting us.
Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10 business days]. Depending on your bank or card provider, it may take additional time to appear on your statement.
Exchanges The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the item you want.
Damaged, defective, or wrong items Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us right away at [your-email@example.com] and we'll make it right at no cost to you.
Final sale / non-returnable items The following cannot be returned or refunded:
- Gift cards
- Sale or clearance items marked "Final Sale"
- [Add any other categories, e.g. perishable goods, personalized items, intimate goods]
Return shipping costs [Customers are responsible for return shipping costs unless the item was defective or incorrect.] / [We provide a prepaid return label.]
Questions? Reach us anytime at [your-email@example.com].